Returns and Refunds
SLE Radio uses a third party provider for all printed apparel on the SLERADIO Shop, below is the “Printful” Return Policy for you to read before purchasing any printed apparel. You should be aware before purchasing any printed apparel that all dealings will be conducted between you the “Consumer” and Printful the “Supplier”. SLE Radio at no part has any control or say on the return or refund of printed goods purchased through the shop.
Please read on for the SLE Radio Policies regarding “Vinyl Records” and “Music Files” Purchased from SLE Radio Store.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
Downloaded audio content – When you “Consumer” purchases any downloadable content from SLE Radio “Supplier” once access is given to the file then there is unfortunately a no refund policy in place.
If for any “Vinyl Records” you as the “Consumer” are unhappy with the vinyl you have received then we will offer a full refund on the purchase costs upon SLE Radio receiving the Vinyl Record back (Return Address) within the SLE Radio stores and after evaluation of the condition. If the reason for return was due to poor delivery service then this must be explained prior to the return and photographic evidence of the damage sent to firstname.lastname@example.org, this is so that we can pursue the delivery company. SLE Radio at no stage will pay any costs incurred for the returning of items.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.